FAQ

What is the latest/official version?

The latest version is the only version for sale on this website. If you are purchasing here, you’re guaranteed the most up-to-date edition. This website is the only official provider of Complex Imaginary products. Purchases made from other websites are not covered by guarantee or return policies.

What is your return policy?

We accept returns of unopened, unused products within 30 days of purchase. Please contact josh@compleximaginary.com and reference order number for return instructions. A full refund minus the cost of shipping will be given upon receipt of the returned items. Include your name, order number and address in your return package.
Please note that we will not provide refunds for books that are opened, damaged, used, or books kept past 30 days. Contact customer support if you have questions prior to sending your return.

Do you have other products available?

All currently available products are for sale on this site.

What are my shipping options?

All orders with the exception of U.S. Military addresses (APO/DPO/FPO) are sent via Fedex. U.S. Military personnel ordering products to their APO, DPO, or FPO may choose USPS or Fedex as their carrier. If you choose USPS service and do not provide an APO, DPO, or FPO address, your order may be cancelled and refunded. Shipping times vary.

Do you accept International orders?

No, we do not ship our merchandise internationally and automatically refund any international order placed. We do not ship to intermediary international shippers.

Why was my order cancelled/refunded?

We do not ship our merchandise internationally and automatically cancel and refund any international order placed. We do not ship to intermediary international shippers. USPS shipping is only available for APO, DPO and FPO addresses. Check the address you provided for shipment and ensure it is complete, correct and not an intermediary shipment company. Contact josh@compleximaginary.com with questions.

About Complex Imaginary:

Complex Imaginary is a U.S. business located in Washington State. We offer P.E. preparation tools to Electrical Engineers. Our staff consists of Founder Joshua Bero, CEO and Author, and P.J. Royal, COO/CFO.